Terms and Conditions for Online Support Group Users

Our Online Support Groups are administered by professional board certified music therapists with experience and special training in developmental and neurologic disorders. This service is operated from Roanoke, VA.

This service is operated by Anderson Music Therapy Services for the purpose of providing online support and information for parents who have children with special needs, their family and friends, free of charge for the benefit of the public. A suggested tax deductible donation to 5 Points Music Foundation is completely up to your discretion.

Our music therapy and support services are based on the information you choose to share with us. While our music therapists will make every effort to assist you with the issues or problems you identify - you are in the best position to determine how relevant this information is to your situation.

Services provided by Anderson Music Therapy Services are not a substitute for independent professional advice from your own therapist or another treating health professional. Nothing contained in this site, online groups, or streaming videos is intended to be used as medical advice or to diagnose, treat, cure or prevent any disease.

Anderson Music Therapy Services does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information.

Privacy and Security:

Anderson Music Therapy Services operates within the U.S. legal requirements and standards for privacy and information management. These frameworks are intended to safeguard access and use of your information.

For further information, please read our privacy policy.


When you are using Anderson Music Therapy Online Support Groups your personal information is kept confidential. We will not share your information with any other organization without your express permission, except where we are required to do so under law. This may apply in circumstances where we have a duty of care; that is when you are at serious risk of harming yourself, harming someone else or there is a child protection concern. De-identified transcripts and demographic data may be used for the purposes of training or clinical supervision or to evaluate the services provided by Anderson Music Therapy Services.

Rules for Participation in an Anderson Music Therapy Online Support Group:

Acceptance of these Rules forms part of the Terms and Conditions of Use of Anderson Music Therapy Online Support Groups.


Age Limit of Eighteen:

You must be aged eighteen or over to participate in an Anderson Music Therapy Online Support Group. If you are under eighteen, please do not enter the online support room. Individuals who are under 18 can access support by contacting us at 540-384-1677 or emailing Noel@amusictherapy.com.


Be Guided by the Administrators:

Please note that, in the Online Support Room, there will always be at least one Anderson Music Therapy Services Administrators. The role of the Administrators is to provide support and guidance within the group context, to ensure the rules for participation are understood and kept by all participants, and ensure that the Support Group is a safe place for all users.


Respect Other Users:

Open and honest communication is encouraged within the Support Group, but always be aware of how your words may impact others. The ‘no go’ areas listed below have been chosen with the aim of keeping conversation at all times safe and respectful.

At all times, please be patient and kind with other users and try to respect other individuals’ opinions, statements, ideas, and shared story or experiences, even when they may be quite different to your own. Please also be respectful of conversational space and try not to dominate the conversation.


Offer Support, Not Advice:

The Online Support Group is a space where trained and compassionate Anderson Music Therapy staff can support you and provide guidance; it is also a space where, if you want to, you can provide really valuable support to other people who have experienced similar issues to you. However, we ask you to remember that you are there to provide support, not advice, to those around you. Everyone’s experience is unique, and what worked for you will not automatically work for someone else, no matter how similar his or her experience may sound to you. The most helpful thing you can do for them is to let them know “what worked for me”, and let them decide for themselves if it might work for them too.


Inappropriate Behavior:

Some behaviors are inappropriate and will not be tolerated in the Online Support Group. Breach of any of the points below will result in your being warned and/or ‘kicked’ from the Online Support Group without further notice.

  • You must not use the Online Support Group if you are affected by drugs or alcohol.

  • You must not post any statement which you know is false, inaccurate, misleading, defamatory, libelous, or in violation            any law.

  • You must not post any statement, ask questions or use language which may be construed as offensive, harassing, obscene, pornographic, profane, threatening, abusive or invasive of a person's privacy. This includes no swear words or abbreviated swear words.

  •  You must not post any statement that may be construed as discriminatory on the basis of race, gender, sexual orientation, religion or any other form of illegal discrimination.


Other ‘No-go’ Areas:

Some subjects or conversational topics can be unhelpful or even harmful. Think before you speak.


No sharing of personal contact details


Please do not ask for or share personal contact details with others in the Online Support Group, for your own privacy and safety.


Temporary Absence From the Online Support Group room:

If you need to leave your computer temporarily for any reason, then please first click on the ‘Away’ button to indicate you are not available. Be aware that if you are absent for more than 15 minutes, the Administrator may assume you are not coming back and may log you out of the session.

Consequences of Breaching These Rules:

If an Anderson Music Therapy Administrator believes someone has breached the rules for participating, she or he will post a general reminder of the rules to the whole Support Group.

If you have breached the rules by engaging in ‘Inappropriate Behavior’ you will be warned and/or ‘kicked’ from the Online Support Group without further notice.

For other lesser breaches of the rules, your posts may be temporarily blocked so that others cannot read them. The Administrator will then send you an invitation to join them for a conversation in a private room. If the Admin is satisfied you understand what the problem was and will not intentionally breach the rules again, you will be able to return to the Support Group.

If you breach the rules again, you may be ‘kicked’ from the Support Group and banned temporarily or even permanently from returning.

If you have any questions, concerns or require further information relating to these Terms and Conditions, you are invited to email the Director, Noel Anderson. Email: Noel@amusictherapy.com

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PO Box 20736

Roanoke, Virginia 

Call: 540.384.1677

Fax: 540.808.1582

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